Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  Return postage is the responsibility of the customer.  

To start a return, you can contact us at info@araiwear.online. Where instruction for the process will be given. 

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order immediately and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Size exchanges will be excepted, the item must returned at the cost of the customer within 30 days of its delivery, in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Please ensure to carefully read measurements for correct sizing, to avoid disappointment.

Please direct all questions to info@araiwear.online

 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@araiwear.online.