Frequently Asked Questions
What is your return policy?
We want you to be happy with your Ārai purchase. If something isn't quite right, we've kept our returns process as simple as possible.
Change of Mind & Sizing We understand that buying clothing online doesn't always go to plan. If you've changed your mind or the size isn't right, you may return your item within 30 days of delivery.
To be eligible for a change-of-mind return, items must be:
  • Unworn and unused
  • Unwashed
  • In their original condition
  • Returned with all original tags attached
  • Free from marks, makeup, perfume, deodorant, pet hair or other signs of wear
Ārai reserves the right to decline a change-of-mind return where an item does not meet these conditions.
Exchanges Need a different size? Subject to stock availability, we're happy to exchange eligible items returned within the 30-day return period. If your preferred size is unavailable, we can discuss the available return options with you. For an exchange, returned products are subject to the same eligibility as change-of-mind returns. Please read these conditions.
Return Shipping All returns, customers are responsible for the cost of returning the item to Ārai. We recommend using a tracked postage service, as Ārai cannot be responsible for returns that are lost in transit before they are received by us. Original shipping charges are not refundable for returns.
Faulty, Damaged or Incorrect Items If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible with your order number, a description of the issue and, where appropriate, photographs showing the problem.
We will assess the item and work with you to provide the appropriate remedy.
Nothing in this Returns & Exchanges Policy excludes or limits any rights you may have under the Australian Consumer Law.
Refunds on Returns
We want you to feel confident when shopping with Ārai. If you return an eligible item within 30 days of delivery, you may receive a full refund of the purchase price of the returned item.
To qualify for a refund, the item must meet the conditions outlined in our Returns Policy, including being unworn, unwashed, unused and returned in its original condition with all original tags attached.
Once your return has been received and inspected, we will notify you when your refund has been approved.
Approved refunds will be issued to the original payment method used to make the purchase. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.
For change-of-mind or incorrect-size returns, original shipping charges and return postage costs are not refundable.
How long do I have to return my goods?

30 days from the date of delivery

This means that you have 30 days from the date the delivery is made to your designated address for any returns/exchanges
How Do I request a Return/Exchange?
Before sending an item back, please contact Ārai on info@araiwear.online with the following information:
  • Email subject please detail in capitals if its a return or exchange
  • Your name
  • Order number
  • Item you would like to return
  • Reason for the return
Once your return has been approved, we will provide you with return instructions.
Please do not send items back without first contacting us.
How long does shipping take?
Please note that the delivery times below are estimates and begin from the date your order is dispatched, not from the date your order is placed.
Australia For orders delivered within Australia, please allow approximately 3–7 business days from dispatch.
Delivery times may vary depending on your location, with regional and remote areas potentially taking a little longer.
New Zealand For orders being delivered to New Zealand, please allow approximately 10 - 14 business days from dispatch.
International delivery times can be affected by customs processing, local postal services and other circumstances outside Ārai's control.
International Orders For countries outside Australia and New Zealand, please allow approximately 12–18 business days from dispatch.
Delivery times will vary depending on the destination country, shipping service and local customs processing. Some destinations or remote locations may take longer.
Customs, Duties & Taxes International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.
Any applicable duties, taxes or customs charges are the responsibility of the customer and are not included in the purchase price or shipping charge unless otherwise stated at checkout.
Orders are processed and dispatched within 1–2 business days of the orders being placed
How do I choose the right size?
We want your Ārai clothing to feel as good as it looks. To help you find the right fit, we recommend checking the size guide provided on each product page before placing your order.
For the most accurate fit, take your measurements and compare them with the measurements shown in our size guide. As sizing can vary between brands and different garment styles, we recommend choosing your Arai size based on these measurements rather than relying solely on the size you usually wear.
When measuring, keep the tape comfortably against your body without pulling it too tight.
If your measurements fall between two sizes, consider how you prefer your clothing to fit. Choose the smaller size for a closer fit or the larger size if you prefer a little more room.
Please also take the style of the garment into consideration. Some Ārai pieces are designed with a more relaxed or baggy fit, while others have a more structured or tailored shape.